Soft, crumbling or deteriorated timber is different from a surface blemish. Explain any known water exposure and show the surrounding area. Rot remediation has a separate repair scope, while a severely deteriorated frame may require a specialist replacement assessment.
The existing finish and any requested paint work need to be identified in the quote. A local patch may remain visible beside aged coatings. Hazardous paint removal is excluded, and an exact colour or texture match cannot be promised from photos.
A finish that repeatedly stains or breaks down may point to unresolved water entry. Explain the history rather than requesting another cover-up. This service does not include leak diagnosis, sash restoration or window replacement, and cosmetic work may need to wait.
The agreed service covers small cosmetic timber/frame finish repairs after condition and access review, without disturbing glass or the glazing system. Exclusions: Frame replacement, structural joints, glass/beading removal, seals, sash restoration, rot remediation (existing separate intent), hazardous coatings.