Measure the visible width and thickness where safe and show the board profile. Replacement timber can differ from weathered material in colour and texture. Discuss finish expectations before assuming a new paling will immediately blend with the older fence.
The board fixing relies on the rail behind it. Soft timber, large splits or failed joints can make a local reattachment unsuitable. Include accessible support photos without dismantling the fence, and identify any uncertainty about the underlying condition.
A repair may depend on reaching the fixing side of the fence. Explain available access and any neighbour or property-manager permission required. Do not assume entry to another property is included merely because the damaged board faces your garden.
The agreed service covers suitable local paling reattachment/replacement and compatible fixing review. Exclusions: Post repair (existing intent), major panel/fence replacement, retaining structures, boundary disputes, pool barriers, unstable supports.