Measure the visible width and thickness where safe and show the board profile. Replacement timber can differ from weathered material in colour and texture. Discuss finish expectations before assuming a new paling will immediately blend with the older fence.
Show the break and the full length of each affected board. Dimensions and remaining condition help determine whether replacement is more practical than repair. A local paling job does not include replacing an entire fence panel or rebuilding unstable supports.
A repair may depend on reaching the fixing side of the fence. Explain available access and any neighbour or property-manager permission required. Do not assume entry to another property is included merely because the damaged board faces your garden.
The agreed service covers suitable local paling reattachment/replacement and compatible fixing review. Exclusions: Post repair (existing intent), major panel/fence replacement, retaining structures, boundary disputes, pool barriers, unstable supports.