the component no longer sits level, opens or supports ordinary use as intended. Position and mechanically fit suitable non-powered rods or tracks, following product instructions and applicable cord-safety requirements.
Signs: a supplied item, trim or fitting is loose, incomplete, damaged or needs adjustment or a practical repair or compatible installation needs a clear product and access review. Causes: ordinary wear, loose compatible fixings or minor fitting movement or an incomplete assembly or a mismatched replacement component.
The service covers suitable mechanical fittings for non-powered products. Motor wiring and electrical alterations are excluded. Altering the building to create support or modifying an unsuitable curtain system should not be assumed to form part of a standard rod installation.
Furniture, pelmets and high or awkward positions can limit safe access. Show the room around the window and mention any staircase or obstruction below it. Unsupported high-access work is outside this service and must be identified before booking.
The agreed service covers non-powered rods/tracks, compatible brackets, positioning and operation checks. Exclusions: Electrical motors/wiring, unsuitable substrates, unassessed cord hazards, unsupported high access.