Keep loose hardware and send any part numbers before purchasing substitutes. Thread size, length and the connection design matter. The service can review compatible small-part work but does not promise bespoke manufacture or parts for discontinued furniture systems.
Movement at a joint may indicate more than a loose screw. Split material, pulled inserts or failed load-bearing connections can require specialist work or replacement. Stop using an unstable item and explain what moves rather than trying repeated temporary fixes.
A rocking item may involve the floor, adjustable feet or the item itself. Show the setting and describe whether the movement is new. Load-bearing reconstruction is excluded, and a furniture item with unresolved structural damage should not be returned to use.
The agreed service covers assessed minor mechanical fixings and non-specialist household furniture adjustments. Exclusions: Upholstery, antiques/conservation, powered mechanisms, load-bearing reconstruction, cabinet hinges, drawers, assembly of new items.