Keep loose hardware and send any part numbers before purchasing substitutes. Thread size, length and the connection design matter. The service can review compatible small-part work but does not promise bespoke manufacture or parts for discontinued furniture systems.
Solid timber, veneers, composite panels and metal frames have different fastening arrangements. A product label and close photo can help identify them. A repair should suit the actual construction; a generic fixing should not be assumed to work in every material.
A rocking item may involve the floor, adjustable feet or the item itself. Show the setting and describe whether the movement is new. Load-bearing reconstruction is excluded, and a furniture item with unresolved structural damage should not be returned to use.
The agreed service covers assessed minor mechanical fixings and non-specialist household furniture adjustments. Exclusions: Upholstery, antiques/conservation, powered mechanisms, load-bearing reconstruction, cabinet hinges, drawers, assembly of new items.