the component no longer sits level, opens or supports ordinary use as intended. Review minor compatible fastening and adjustment work without reconstructing load-bearing furniture or undertaking specialist restoration.
Signs: the component no longer sits level, opens or supports ordinary use as intended or a practical repair or compatible installation needs a clear product and access review. Causes: ordinary wear, loose compatible fixings or minor fitting movement or an incomplete assembly or a mismatched replacement component.
Movement at a joint may indicate more than a loose screw. Split material, pulled inserts or failed load-bearing connections can require specialist work or replacement. Stop using an unstable item and explain what moves rather than trying repeated temporary fixes.
A rocking item may involve the floor, adjustable feet or the item itself. Show the setting and describe whether the movement is new. Load-bearing reconstruction is excluded, and a furniture item with unresolved structural damage should not be returned to use.
The agreed service covers assessed minor mechanical fixings and non-specialist household furniture adjustments. Exclusions: Upholstery, antiques/conservation, powered mechanisms, load-bearing reconstruction, cabinet hinges, drawers, assembly of new items.