Show the existing fixing arrangement and all retained hardware if a bracket is to be reused. Unknown condition or missing locking parts can make reuse unsuitable. Existing holes should not be treated as proof that the previous installation was correct.
A large screen needs suitable handling space and a clear route to the wall. Mention stairs, tight rooms and fragile surroundings. Screen size and access help plan the job; the customer should not be expected to improvise unsafe lifting assistance.
Show the seating arrangement and proposed screen location before the visit. Position, room doors and the bracket movement need to work together. The chosen height should be agreed with the customer rather than selected from a universal mounting-height rule.
The agreed service covers product/weight/bracket/substrate review and mechanical installation where suitable. Exclusions: Power points, in-wall wiring/cabling, electrical work, structural alteration, unsuitable mounts.