Furniture, curtains and floor edges need room for suitable protection. Explain what can be moved before the appointment and anything fragile nearby. Preparation time depends on access as well as the size of the visible mark, especially in occupied rooms.
A mark on intact paint is different from a dent, torn wall surface or loose coating. Show the affected area close up and from across the room. The underlying condition decides whether touch-up painting is appropriate or a separate repair is needed.
An old tin label can help identify the intended colour, but the existing wall may have aged. Tell Fix Nik whether paint is available and how it has been stored. An identical colour name does not promise an invisible match.
The agreed service covers sound interior walls, light preparation, agreed local coating and colour-match assessment. Exclusions: Whole-house repainting, external facades, unresolved damp, lead/asbestos disturbance, structural patch work.