Preparation and coating stages may need time between them. Share any room-use restrictions and deadline with the enquiry. Scheduling can be discussed once the products and scope are known, without promising that every painted area will be ready for immediate cleaning.
Staining from a leak or damp wall needs its cause addressed before a cosmetic finish is considered. Explain any moisture history and whether the area is dry. Touch-up paint is not a remedy for an active leak or concealed building defect.
Furniture, curtains and floor edges need room for suitable protection. Explain what can be moved before the appointment and anything fragile nearby. Preparation time depends on access as well as the size of the visible mark, especially in occupied rooms.
The agreed service covers sound interior walls, light preparation, agreed local coating and colour-match assessment. Exclusions: Whole-house repainting, external facades, unresolved damp, lead/asbestos disturbance, structural patch work.