Handles, hinges and nearby floor surfaces need an agreed protection plan. Explain whether the hardware is delicate or has a specialist function. Removal or refitting of components should be discussed, and no alteration to a certified door assembly is implied.
Rubbing, loose hinges and latch problems should be identified before painting. Extra paint can make tight clearances worse. Suitable hardware repairs can be requested separately, but a new finish is not a substitute for correcting an underlying door movement issue.
Small marks on a sound door can suit preparation and recoating, while peeling layers or damaged material may need a different approach. Photos should show the whole leaf as well as individual chips so the overall condition is understood.
The agreed service covers small internal-door painting jobs, compatible surface preparation and agreed finish. Exclusions: Fire/smoke door certification or modifications, exterior coating systems, hazardous paint stripping, door replacement.