Keep loose hardware and send any part numbers before purchasing substitutes. Thread size, length and the connection design matter. The service can review compatible small-part work but does not promise bespoke manufacture or parts for discontinued furniture systems.
Solid timber, veneers, composite panels and metal frames have different fastening arrangements. A product label and close photo can help identify them. A repair should suit the actual construction; a generic fixing should not be assumed to work in every material.
A small screw or bolt can work loose without the surrounding furniture being damaged. Show the complete connection and any missing hardware. Tightening is appropriate only when the fastener and the material accepting it remain sound and compatible.
The agreed service covers assessed minor mechanical fixings and non-specialist household furniture adjustments. Exclusions: Upholstery, antiques/conservation, powered mechanisms, load-bearing reconstruction, cabinet hinges, drawers, assembly of new items.